Advertisement

FedEx blames COVID as local customers experience shipping delays

Published: Jan. 5, 2022 at 6:33 PM CST
Email This Link
Share on Pinterest
Share on LinkedIn

RICHLAND, Miss. (WLBT) - Earlier Wednesday, a line of people curved into the parking lot outside the Richland Ship Center. Each person having the same problem - unshipped packages.

“I’ve been waiting since Dec. 27th,” said one person.

“I was suppose to have the package Monday at noon and I still haven’t gotten it,” added another. “I have nothing.”

Folks say they waited for up to two hours at the location - with one employee seemingly going back and forth from the front desk to the warehouse to get packages and a manager claiming the wait was because of staffing issues.

“There was about 10 people ahead of me that said they had been there for hours.”

FedEx released a statement to WLBT about the specific location saying that, “Some of the employees at the Ship Center tested positive for COVID-19″ and they were “adjusting our operations to the best of our ability.”

However, folks say they are still frustrated because the items they need are time sensitive.

“It’s a laptop. It’s a work laptop and I need it. Desperately need it, I needed it Monday at noon. I’m losing money. I lost money because of it.”

And when customers called the store, they told us they were given everything but a straight answer.

“They said it was out for delivery. I called down here three times and they told me that they didn’t have anyone to deliver the packages, but it was in-route. But I still haven’t received it.”

“My scans keep changing and now it says business was closed, attempted delivery. They didn’t make an attempt and I work out of a residential house.”

Also, the issue doesn’t seem to just be in Richland. Two men told me they drove from Huntsville, Alabama to Richland to get their packages for their company.

Copyright 2022 WLBT. All rights reserved.