KFC agrees to sensitivity training after deaf woman says she was humiliated at Byram restaurant

KFC agrees to sensitivity training after deaf woman says she was humiliated at Byram restaurant

JACKSON, MS (WLBT) - We first reported in June how a deaf woman said she was humiliated and discriminated against at the KFC in Byram.

Disability Rights Mississippi says the company has now agreed to provide sensitivity training for employees.

Bobbie Cole says she was made fun of at the fast food restaurant while trying to place an order. Cole and her family tell us they wanted training for employees.

The agreement for sensitivity training with KFC will include 270 locations across the country. Signage will also be placed outside restaurants saying those with disabilities are welcome.

Donna Curtis, the daughter of Bobbie Cole says the family reached out to Disability Rights Mississippi after the incident happened and they appreciate everything they did for them.

"No one with any disability should ever be mistreated," said Curtis.

Here is the full statement from Polly Tribble, the Executive Director of Disability Rights Mississippi:

"People with disabilities want to comfortably live, work and dine in their community.  We are one step closer to an inclusive Mississippi!  Disability Rights Mississippi is thrilled to join the family in celebrating this outcome. By training employees to be sensitive to people with disabilities everyone wins."

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