What is the process of fixing the problems on Jackson streets? - WLBT.com - Jackson, MS

What is the process of fixing the problems on Jackson streets?

The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT
The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT
The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT
The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT
The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long? Source: WLBT
JACKSON, MS (WLBT) -

The city of Jackson is suffering from an infrastructure crisis and residents are asking the same questions over and over again -- When will the streets be fixed and what is taking so long?

Most, if not all, drivers in the Jackson area have come across a pothole, or worse seen unsecured manholes or sinkholes.

READ MORE: Potholes, sinkholes and more road hazards litter Jackson streets

So, what is the process? How do we go from that to ultimately having safe and secure streets?

RELATED: Family, classmates mourn loss of JA senior in tragic Ridgewood Rd. car crash

Bob Miller, Director of Jackson's Public Works Department, says the first thing the city does when there is a report of a problem, such as a sinkhole,  they do an assessment.

"When you see a sinkhole like that, you need to consider what's going on beneath that," he says.

They must determine if it's a drinking water issue, waste water system issue or storm water system issue. This process is the same for potholes and manholes. 

Once that is determined, they develop a plan of action.

"That can either be scheduled through our in-house workforce or it can scheduled through our contractor workforce," Miller explained.  

Miller says a work order is created and added to the list of jobs for completion and that could take "anywhere from the next week, to the next month". 

What determines what work order is completed first?

RELATED: Man claims city knew about deadly Ridgewood Road hazard and failed to fix it

"Our first priority is going to be on the major arterial streets," he says. 

But this can take time as there are open work orders already in place. 

Miller says he hopes to expedite the process by combining all of the water groups. It would simplify the process and create better organization.

Unfortunately, for right now it seems like it's going to be a waiting game. 

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