The company has agreed to pay $3.8 million to the states and provide reimbursement to eligible consumers. The agreement will resolve claims that the satellite radio company engaged in misleading advertising and billing practices. Consumers who have not previously filed a complaint with their attorney general have until May 3, 2015.
“I hope eligible Mississippians will take advantage of the settlement so they can get their money back,” said Attorney General Hood.
The attorneys general allege Sirius XM engaged in unfair and deceptive practices. The states were particularly concerned about cancellation requests that were not honored, automatic renewals which occurred without consumers' notice or consent, and unauthorized fees. It covers the period of July 28, 2008 through December 4, 2014.
According to a press release from the Attorney General's office, consumers who have a complaint regarding Sirius XM's business practices addressed by this settlement are urged to contact their state attorney general at 1-800-281-4418 or to file complaints with Sirius XM directly before May 3, 2015.
Consumer complaints can be sent to Sirius XM by mail to PO Box 33059, Detroit MI 48232-5059, by going to the SirusXM website and using the search tool or the "contact us" portion of the web site, or by going directly to the Settlement Program webpage.
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