Motorists frustrated over hours-long wait for licenses

Motorists upset over hours long wait for licenses

JACKSON, MS (WLBT) - Renewing licenses in Jackson is a hassle that motorists dread, and some of those drivers want to know why the process isn’t quicker.

“I don’t have three to four hours,” said Courtney Paine, after leaving the Department of Motor Vehicles in Jackson on Friday.

She is one of many frustrated drivers who was told it would take her up to four hours to renew her driver’s license.

Drivers are relieved to be called to the window after waiting hours to finally get to the end of the process of getting their licenses. Source: WLBT
Drivers are relieved to be called to the window after waiting hours to finally get to the end of the process of getting their licenses. Source: WLBT

Paine was informed that she could use the kiosk, but to no avail.

“I tried four times, and I didn’t have time to try the kiosk again,” she added.

The Madison resident doesn’t understand why, with 21st century technology, the process doesn’t go faster.

“One of the kiosks was inoperable. I thought I was doing the right thing, but at the end it gives you a little slip that says ‘sorry no dice,’” said Paine. “So I tried the other kiosk, and it said ‘sorry no dice,’ but it doesn’t tell you why."

The weary faces of drivers waiting for their licenses turn to excitement and relief once their number is finally called.

There are five windows for service, and the room is filled to capacity with others waiting outside the building.

“We came here at 7:30. We tried to get here early and there was already a line outside.” said Lawrence Mack of Bolton. “They were standing all the way to the back of the parking lot, so it took us about three hours.”

“I’ve gotten duplicate ID’s before, but never this kind of wait," said Jackson resident Jason Palmer. “I mean that’s a long time, three hours, you know.”

Some were upset that lines were also long in Pearl and Walnut Grove.

Frustrated parents are now resorting to taking their kids out of school to get their licenses.

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